Privacy policy

Privacy Policy

This Privacy Policy aims to inform users of the Goodnvibes website about how their personal data is collected, used, protected, and shared. It complies with Regulation (EU) 2016/679 known as the GDPR and the French "Informatique et Libertés" law n°78-17. By using our site, you agree to the practices described in this policy.

1. Data Controller The data controller is: DANI Walid Address: 231 RUE SAINT-HONORÉ - 75001 PARIS 📧 Contact: contact@goodnvibes.com

2. Collected Data We only collect the data strictly necessary for the management of our services:

  • During an order: Last name, first name, postal address, email address, phone number, payment information.

  • When subscribing to the newsletter: Email address.

  • During browsing: IP address, browser type, connection data, pages viewed (via cookies and analytics tools like Google Analytics).

  • During customer contact: Information you voluntarily provide to us (via email or form). We never collect your banking data directly: it is secured and processed by our payment providers (Shopify Payments, PayPal, Stripe, etc.).

3. Purposes of Processing The collected data is used to:

  • Process and ship your orders;

  • Manage customer service and returns;

  • Inform you of the progress of your orders (emails, SMS);

  • Send you promotional offers or newsletters (if you have consented);

  • Improve user experience and the performance of our site (browsing statistics).

4. Legal Basis for Processing The processing is based on:

  • Execution of a contract (processing your orders);

  • Consent (newsletter subscription, marketing cookies);

  • Legitimate interest (improving our services, fraud prevention).

5. Data Recipients The collected data may be transmitted to:

  • Our technical providers (Shopify hosting, marketing tools, delivery providers, payment providers).

  • Competent authorities, only if required by law. We never sell your personal data to third parties.

6. Retention Period

  • Customer data (order): 5 years from the last order, in accordance with legal obligations.

  • Prospect data (newsletter): Until consent is withdrawn (unsubscription possible at any time).

  • Browsing cookies: 13 months maximum.

7. Cookies and Trackers We use different cookies for:

  • Technical cookies: To ensure the proper functioning of the site (cart, customer account, etc.).

  • Analytical cookies: To measure audience and improve our services (Google Analytics, Shopify Analytics).

  • Marketing cookies: To personalize advertisements (Google Ads, Meta Ads). You can manage your preferences via the cookie banner displayed upon your arrival on the site, or directly in your browser settings.

8. Data Security We implement all necessary technical and organizational measures to protect your personal data against loss, unauthorized access, alteration, or disclosure. Examples: HTTPS connection (SSL), payment encryption, secure hosting via Shopify.

9. Your Rights In accordance with the GDPR, you have the following rights regarding your personal data:

  • Right of access: Obtain confirmation that your data is being processed and receive a copy.

  • Right to rectification: Correct your data if it is inaccurate or incomplete.

  • Right to erasure ("right to be forgotten"): Request the deletion of your data.

  • Right to restriction of processing: Temporarily restrict the use of your data.

  • Right to object: Object to the processing of your data (especially for marketing).

  • Right to data portability: Receive your data in a structured format and transmit it to a third party. To exercise your rights, contact us at: contact@goodnvibes.com You also have the right to file a complaint with the CNIL (www.cnil.fr).

10. Transfers Outside the European Union Some of our providers (e.g., Shopify, Google, Meta) may transfer your data outside the European Union. In this case, these transfers are governed by standard contractual clauses validated by the European Commission.

11. Policy Modification This policy may be updated at any time to reflect legal or technical developments. The most recent version is always available on our site.

12. Contact For any questions regarding the protection of your personal data: 📧 contact@goodnvibes.com