Delivery times vary between 1 and 9 working days , depending on the delivery method chosen and the destination country.
The exact delivery time will be indicated to you when selecting the delivery method, after entering your postal address.

Yes, we deliver internationally as well as to overseas territories. Whether you're on the other side of the world or in a neighboring region, we'll make sure your order arrives safely.

We ship worldwide, except to countries with unstable geopolitical situations.

Delivery times vary depending on the destination, but we do everything we can to ensure your package arrives quickly.
The exact delivery time will be indicated to you when selecting the delivery method, after entering your postal address.

Have you placed an order and your package is on its way? To find out exactly where it is, go to our order tracking page, under "My Account." Need help? If you still can't find your package, our customer service team is here to help you track it!

Don't panic, even if you're out at the time of delivery, your package won't disappear into thin air! Here's what can happen:

1. New delivery attempt: The delivery person may attempt to deliver your package again on another day, usually the next business day.

2. Pick-up point or post office: If the delivery person cannot deliver the package to you, it will be left at a nearby pick-up point or post office. You will receive a delivery notice telling you where and when to collect your package.

It can be frustrating, but don't worry, we'll figure it out together! Here are some steps to follow:

1. Check the surroundings: Sometimes the delivery person leaves the package in a safe place nearby (in front of the door, at a neighbor's house, in the mailbox, etc.). Don't hesitate to check.

2. Ask your neighbors: If you live in an apartment building or residence, a neighbor may have picked up the package for you.

3. Check the delivery notice: Sometimes the delivery person will drop off the package at a relay point or post office if you are not there, even if it is marked as “delivered”.

4. Wait 24 hours: Packages are sometimes marked as "delivered" by mistake. Sometimes the delivery person scans the package a little too early, and it's delivered the next day.

4. Contact our customer service: If after all these checks you still can't find your package, contact us. We can check with the carrier and launch an investigation if necessary.

Because our items are often gifted, we allow 30 days after receipt to return your order, instead of the statutory 14 days. Here's how:

1. Go to our returns page: Go to our dedicated returns page.

2. Complete the returns form: Indicate the reason for your return, your order number and your email address.

3. Print the return label: Once your request is validated, you will receive a prepaid return label to print within 24 hours. If you are in a country where returns are not free, instructions will be provided at that time.

4. Ship the package: Carefully pack the item, affix the return label to the package, and drop it off at the nearest drop-off point.

We will refund you under certain conditions (nothing too restrictive, don't worry!):

1. Condition of the item: Refunds are only possible if the item is returned in perfect condition, unused, and in its original packaging. Damaged or incomplete items will unfortunately not be refunded.

2. Refund Method: Refund will be made only via the payment method used for the purchase (credit card, PayPal, etc.).

3. Processing time: After we receive and verify your return, it may take between 1 and 3 days to process your refund. It may then take an additional 1 to 5 business days for your refund to appear in your account, depending on your bank's processing times.

We've made the exchange process easier for you! Here are the steps to follow:

1. Complete the return form: Go to our returns page and fill out the form, specifying that you would like an exchange. Remember to specify the product you would like in exchange.

2. Price difference:
- If the desired product is cheaper, you will be refunded the difference.
- If the desired product is more expensive, you will have to pay the difference (a payment link will be sent to you once the return has been processed)

Making your shopping simple and seamless is our priority. That's why we have provided a wide range of payment methods for you.

When finalizing your order, you can choose the option that suits you best from the following:

• PayPal (pay in 4 installments)
• Visa
• MasterCard
• American Express
• Apple Pay
• Revolut Pay
• Klarna (pay in installments)
• Goodnvibes gift cards

It's very simple to apply your promo code, follow these steps:

Once your cart is validated, you will be able to enter your promotional code before finalizing the payment.

- On mobile: The field to enter the code is at the top of our payment page. 👆

- On computer: The field is located on the right of the payment page. 👉

Special situation: Please note that not all of our promo codes can be combined with other offers. If your code doesn't work, please double-check the terms of the offer.

We're sorry your order is incomplete! Here's what you can do:

1. Check received emails : Check the emails related to your order to see if we have notified you of a separate shipment or any other delivery details.

2. Take photos : If an item is missing and you have no indication of another shipment, take photos of the package and its contents as you received it.

3. Contact our customer service : Send us a message through our contact page , attaching photos and your order number. We will do our best to resolve the situation quickly.

We're sorry for this error! Here's how to fix it:

1. Take photos : Please take photos of the wrong item you received, as well as the package label.

2. Check your order confirmation email : Make sure the item received does not match what is indicated on your order confirmation.

3. Contact our customer service : Send us a message through our contact page , attaching photos, your order number, and a description of the problem. We will arrange an exchange or refund according to your preference.

We're sorry your product arrived in this condition. Here's what you can do:

1. Take pictures : Take pictures clearly showing the damage or defect in the product as well as the packaging it arrived in .

2. Contact our customer service : Send us a message through our contact page , attaching photos, your order number, and a description of the problem.

3. Replacement or Refund Options : We will promptly offer you a solution, whether it is an exchange, replacement or refund, according to your preferences.

We are committed to correcting this situation as soon as possible!